Delete your account

Version: 2026-09-29

You can delete your WohnAlert account yourself at any time. It takes less than a minute in the app and needs no request to us.

In the app

  1. Open the WohnAlert app and tap Profile at the bottom.
  2. Tap Security.
  3. Under Delete account enter your password and confirm.

The account is deleted immediately; there is no waiting period and no recovery.

By e-mail

If you can no longer access the app, write from your account's e-mail address to info@appstria.com with the subject “Delete account”. We delete the account within seven days and confirm by e-mail. If you write from a different address we have to verify first.

What is deleted

What remains: push subscriptions on your devices remain without an account association; housing alerts stop. Such a subscription only holds your device's technical push address and receives no more messages – so we do not learn when you revoke WohnAlert's permission, and it stays stored. Best remove it before deleting your account, in the app under Alerts with “Switch notifications off” – this deletes the subscription immediately and still works afterwards without logging in – or ask us by e-mail to delete it. Please cancel a running Premium subscription separately at Cancel subscription; deleting the account alone does not stop a payment at Stripe. Settings stored on your device (saved listings, city, language) are removed by clearing the site data for wohnalert.com in your browser or uninstalling the app. Encrypted database backups still contain your account for up to 90 days (off-site) or, staggered, up to one year (local) and are not used to restore individual accounts.

This English version is provided for convenience. The German version is the legally binding one.

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