Terms of service

Version: 2026-09-29 · Terms of use for wohnalert.com and the WohnAlert app

1. Provider and scope

These terms govern the use of WohnAlert via the website wohnalert.com and the WohnAlert app (together “the service”) by consumers resident in the European Union, the European Economic Area or Switzerland. Deviating terms of the user do not apply. The contract language is German; this English translation is provided for convenience.

2. Service

WohnAlert collects publicly advertised rental flats from landlords, housing cooperatives, property managers and agents in the cities and regions in Germany and Austria listed on wohnalert.com, shows them in one place and, on request, notifies you when a listing matches your saved search profile. WohnAlert is neither a landlord nor an agent; you always apply directly to the provider. The provider is responsible for content, accuracy and availability of its listings.

• Basic (free): all listings in the app and gallery, search profile, saved listings, push notifications delayed by about two hours after the find – with an account on both the website and the app.
• Premium (paid): notification in the second of the find, alerts additionally by e-mail, alerts per neighbourhood and the travel-time filter.

Note: Premium cannot currently be booked; it is only unlocked as a gift by the operator and ends automatically. Sections 4 to 6 apply as soon as booking is offered in the app.

3. Account and conclusion of contract

The app requires an account with e-mail address and password. Creating the account concludes the free user contract. You must be at least 16 years old, keep your credentials secret, and must not read the service automatically, resell it to third parties or use it to harass providers or other users. An account can be deleted in the app at any time (instructions).

The Premium contract is concluded when you choose a term on the Premium page, complete the checkout with our payment provider Stripe using the payment-obligation button shown there, and we confirm it. We do not store the contract text separately; these terms are available at any time at wohnalert.com/en/terms.html and can be saved or printed.

4. Prices, trial and payment

• 8,99 € / Monat – the first 7 days free.
• 19,99 € / 3 Monate – the first 14 days free.

All prices are final prices in euros including any VAT. The trial starts when the checkout is completed; if you cancel during the trial you pay nothing. Otherwise the price is charged for the first time after the trial ends and then in advance at the start of each further term via the payment method stored with Stripe. Each user gets one free trial. Price changes are announced by e-mail at least four weeks before the next term begins; you can cancel until then.

5. Term and cancellation

The Premium subscription renews automatically for the chosen term (one month or three months) unless cancelled beforehand. Cancellation is possible at any time without notice period and takes effect at the end of the current term or trial; amounts already paid are not refunded pro rata. Cancel via the button Cancel subscription, via the “Manage subscription” link in Stripe's payment confirmation, or informally by e-mail to info@appstria.com. We confirm receipt immediately by e-mail. The right to extraordinary termination remains unaffected. We may terminate the free user contract with four weeks' notice and block an account that violates section 3.

6. Right of withdrawal

Instructions on withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (Appstria LLC, 1914 Thomes Ave Ste 2 - 3189, Cheyenne, WY 82001, United States, e-mail info@appstria.com, phone +1 (808) 999-0453) of your decision to withdraw from this contract by an unequivocal statement (e.g. an e-mail). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction; you will not incur any fees as a result. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated your withdrawal, in comparison with the full coverage of the contract. During the free trial this amount is zero.

Early start

Premium starts immediately after booking. By booking you expressly request that we begin performance before the withdrawal period ends; your right of withdrawal remains, and on withdrawal you pay the proportionate amount described above.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

• To Appstria LLC, 1914 Thomes Ave Ste 2 - 3189, Cheyenne, WY 82001, United States, e-mail info@appstria.com
• I/We hereby give notice that I/we withdraw from my/our contract for the provision of the following service: WohnAlert Premium
• Ordered on / received on
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper), date

7. Availability and liability

We strive for uninterrupted operation but cannot guarantee any particular availability, completeness or timeliness of listings – the data comes from providers' websites and may change there at any time; providers may block access. The service creates no entitlement to a flat. We are liable without limitation for intent and gross negligence and for injury to life, body or health; otherwise only for breach of essential contractual duties and limited to the foreseeable damage typical of the contract. For free services we are liable only for intent and gross negligence. Mandatory statutory liability, e.g. under product liability law, remains unaffected.

8. Warranty for digital services

Premium is subject to the statutory warranty rights for digital services (§§ 327 et seq. German Civil Code, the Austrian Verbrauchergewährleistungsgesetz). We provide the updates required to keep the service in conformity for as long as the subscription runs.

9. Changes to these terms

We may change these terms for a valid reason (such as changes in law, new features, changes of service providers) if the change does not unreasonably disadvantage you. Changes are announced to account holders by e-mail at least four weeks in advance; if you do not object before they take effect they are deemed accepted – we point this out in the announcement. Price changes follow section 4.

10. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. This choice of law does not deprive consumers of the protection of the mandatory provisions of the state of their habitual residence (Art. 6(2) Rome I Regulation); consumers in Austria in particular keep their rights under the KSchG and FAGG. Consumers may sue at the statutory places of jurisdiction. We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

This English version is provided for convenience. The German version is the legally binding one.